Your Privacy Is Our Commitment
Your personal information is completely secure on the 22et platform. Learn in detail how we collect, use, and protect your data, and what rights you have.
Introduction & Scope
This Privacy Policy ("Policy") applies to the https://22et.lat website operated by the 22et online gaming platform ("22et", "we", "us") and all related services. This Policy describes how we collect, process, store, and protect the personal information of our users ("you", "your").
By using our platform or registering an account, you are deemed to have accepted the terms of this Policy. We believe that transparency and honesty are the foundation of a trustworthy gaming relationship. That is why this Policy is written in clear, easy-to-understand language, so you can use our services with full awareness.
What Kind of Information We Collect
Identity Information
Information you provide during account registration:
- Full name and date of birth
- Email address
- Mobile number
- National ID or passport details (when identity verification is required)
- Profile photo (optional)
Financial Information
Information required to process deposits and withdrawals:
- bKash, Nagad or Rocket number
- Bank account details (for bank transfers)
- Transaction history and amounts
- Bonus and reward-related information
Activity Information
Information collected automatically while you use our platform:
- Login history and session data
- Game history and preferences
- Bet amounts and patterns
- Game selection and duration
Technical Information
Information collected automatically from your device and connection:
- IP address and geographic location
- Browser and operating system type
- Device identifier
- Cookie and local storage data
Purpose of Data Use
22et uses your information only for the legitimate purposes listed below. We never sell or share your personal information unnecessarily with third parties.
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Account management and identity verification: To create and secure your account, confirm you are of legal age, and prevent fraud.
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Processing financial transactions: To safely complete deposits and withdrawals via bKash, Nagad, Rocket, and bank transfers.
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Providing customer support: To resolve your issues via 24/7 live chat and email, and to improve the quality of our service.
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Ensuring responsible gaming: To monitor your gaming behaviour, identify potential issues, and provide necessary support.
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Platform improvement and personalisation: To customise services according to your preferences and improve the overall platform experience.
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Security and fraud prevention: To prevent unauthorised access, money laundering, and other illegal activities.
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Meeting legal obligations: To comply with applicable laws and regulations and follow the directions of regulatory authorities.
Cookies & Tracking Technologies
22et uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help us improve the quality of our services.
Essential Cookies
Essential for the basic functionality of the platform. These cookies are used to manage your session, maintain your login state, and ensure security. They cannot be disabled.
Analytics Cookies
These collect platform usage statistics to help us improve our services. This information is completely anonymous and used for statistical purposes.
Preference Cookies
These store your language preference, theme settings, and other personalisation data. They are used to remember your preferences on each visit.
Cookie Controls
You can disable all non-essential cookies at any time through your browser settings. However, this may limit some features of the platform.
Data Sharing with Third Parties
22et never sells your personal information or shares it with third parties for advertising purposes. Information may be shared only in the limited circumstances below and only to the extent necessary:
- Payment processors: Financial information necessary to complete transactions is shared only with bKash, Nagad, Rocket, and partner banks.
- Game providers: The minimum necessary information for game operation is shared with our game partners, including Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe.
- Legal obligations: To comply with court orders, requests from investigative authorities, or applicable legal requirements.
- Technology service providers: With contracted companies providing server hosting, data analytics, and cybersecurity services, who follow equivalent privacy standards.
- Fraud prevention: With specialised services that assist in anti-money laundering (AML) and suspicious activity detection.
Data Protection Measures
22et has implemented state-of-the-art technical and organisational measures to protect your information. Our secure and reliable platform uses the following layers of protection:
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SSL/TLS Encryption: All data transmission on our website and app is protected by SSL encryption, reducing the possibility of interception or reading by third parties to virtually zero.
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Database Encryption: All sensitive stored data — especially financial and identity information — is stored in the database with strong encryption.
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Two-Factor Authentication (2FA): To strengthen account security, we offer a two-factor authentication system that prevents unauthorised login attempts.
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24/7 Security Monitoring: Our security team monitors the platform around the clock, seven days a week, for suspicious activity. Any unusual activity is investigated immediately.
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Access Controls: Among our staff, only those who need it for their work can access specific data. All access is logged and audited regularly.
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Regular Security Audits: We regularly engage third-party security experts to test our systems for vulnerabilities and make necessary fixes promptly.
Data Retention Period
22et does not retain your information longer than necessary. The retention policy for different types of data is described below:
- Account information: For the duration the account is active and, after closure, for the period required by legal obligations.
- Financial transaction records: Retained for the period required under financial regulations.
- Communication records: Retained for the period necessary to improve customer service quality and resolve disputes.
- Technical logs: Automatically deleted after a limited period for the purpose of security monitoring.
Your Rights
As a user of 22et, you have the following rights regarding your personal information. You can contact our support team at any time to exercise these rights.
Access
You can find out what information 22et holds about you and request a copy of it.
Right to Rectification
If any of your stored information is incorrect, you can request a correction or update.
Right to Erasure
You can request that your information be deleted beyond what is required by legal obligations.
Objection to Processing
You can object to and restrict the processing of your information for specific purposes.
Data Portability
You can request that your information be provided in a structured, readable format.
Withdrawal of Consent
You can withdraw permission for any data processing given on the basis of consent at any time.
Protection of Minors
22et is strictly a platform for adults. Our services are for those aged 21 and above only. We do not intentionally collect personal information from anyone under 21 or assist them in creating an account. Age is verified at registration, and if an account holder is found to be a minor, that account will be closed immediately and the related information deleted. If you suspect that a minor has created an account, please notify us immediately at [email protected].
Policy Changes and Updates
22et may update this Privacy Policy from time to time. For any significant changes, we will notify you in advance — either by sending a notice to your registered email address or by displaying a clear notice on the platform.
Continuing to use the platform after a revised Policy is published means you have accepted the updated Policy. We therefore encourage you to visit this page regularly. The "Last Updated" date will be shown at the top of each version.
Contact Us
If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern, please contact the 22et data protection team:
Email Support [email protected]
Live Chat Available 24/7 in Bengali and English. Log in to the platform to start a live chat.
Support Hours 24 hours a day, 7 days a week — for any questions
We aim to respond to all your requests as quickly as possible. For requests related to data rights, we may need to verify your identity, which is done solely to protect the security of your information.